Our Commitment

At Trevlinn Casino Hotel, we are committed to promoting responsible gaming and maintaining a safe, enjoyable environment for all our guests. We believe that gaming should always be approached as entertainment, not as a way to make money or solve financial problems.

Signs of Problem Gambling

  • Gambling with money needed for essential expenses
  • Increasing bet amounts to feel the same excitement
  • Trying to win back losses
  • Borrowing money to gamble
  • Lying about gambling habits
  • Neglecting work or family responsibilities
  • Gambling to escape problems or negative feelings

Responsible Gaming Guidelines

  • Set a strict time limit for gambling activities
  • Establish and stick to a budget
  • Never chase losses
  • Don't gamble when upset or stressed
  • Balance gambling with other activities
  • Don't view gambling as a source of income
  • Take regular breaks during gaming sessions

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from gaming activities. Options include:

  • 6-month exclusion
  • 1-year exclusion
  • 5-year exclusion
  • Lifetime exclusion

During the exclusion period, you will not be allowed to enter gaming areas or receive marketing materials.

Support Services

If you or someone you know needs help with problem gambling, these resources are available 24/7:

  • National Problem Gambling Helpline: 1-800-522-4700
  • Gamblers Anonymous: www.gamblersanonymous.org
  • Local Counseling Services: Contact our responsible gaming office

Our Responsible Gaming Measures

  • Staff training on problem gambling identification
  • Strict age verification procedures
  • Responsible advertising practices
  • Information displays throughout the casino
  • Cooperation with treatment providers
  • Regular policy reviews and updates

Underage Gaming Prevention

We strictly enforce our age requirement policy:

  • Must be 21 or older to enter gaming areas
  • Valid government-issued ID required
  • No exceptions to age requirements
  • Unattended minors not permitted on property

Contact Our Responsible Gaming Office

For assistance or more information about our responsible gaming programs:

Phone: +1 (555) 123-4570

Email: [email protected]

Visit: Responsible Gaming Office (Casino Level 1)

Additional Resources

  • Problem Gambling Assessment Tool
  • Budget Management Worksheets
  • Family Support Resources
  • Financial Counseling Services

These materials are available at our Responsible Gaming Office or by request.